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A message from Jane, Director at ACA Travel.
My name is Jane Underwood and I am the Director/Manager of ACA Travel Pty Ltd. I am a home-based agent residing in the Melbourne suburb of Burwood. I have two other staff both of which are home based agents, one residing in Adelaide (Leanne Kurz) and the other in Dromana (John Reynolds).
My core business is assisting the disabled sector with their travel arrangements and making sure that when they arrive at the Airport, they will get the assistance they require in order to arrive at the correct boarding gate and board their flight.
Approximately 17 years ago my partner (Jim) and myself met Maurice Gleeson at the Box Hill RSL for breakfast and got talking. Maurice asked me what I did and I told him I was a travel agent and carer for Jim who was vision impaired and had a beautiful guide dog named Vaughan. Understanding the difficulties of travelling when you are blind or vision impaired, I have assisted many individuals, including Maurice, to organise flights, accommodation etc.
In 2013, a group of blind tennis players and volunteers were travelling to Tokyo to attend their first international event. Maurice asked if I could organise the travel arrangements for the group, which I gladly accepted. I have since organised many interstate and international flights and other bookings for individuals and groups for BSRV.
Following the last international trip by BSRV, I received the following message –
“Having an experienced travel agent who understands vision loss to assist with group and individual bookings has been wonderful. The “meet and greet” by airline staff on all legs of the journey has ensured stress free travelling as I know assistance has been organised which is invaluable, particularly when travelling with a group. The easy transition from the airport to our accommodation which had all been prebooked made things much easier. Thank you.”
Due to COVID-19 and the problems it has caused the Travel sector I am now reaching out to anyone who is looking at travelling within Australia (at the moment) but down the track internationally to give me a call. I would love to assist. For all your travel arrangements, contact Jane Underwood, Director on 03 9833 4519 or email Jane@ACATravel.com.au