Metro Trains Familiarisation Tour at Town Hall Station. We Joined In!
On Thursday 29th October BSRV participants had the pleasure of attending a Metro Trains familiarisation tour at Town Hall Station. The tour began with introductions from Traveller's Aid discussing their amenities at all Melbourne locations and the remainder of the tour was led by Metro Trains knowledgeable staff, who generously took the time to guide and answer questions regarding the many accessible features available throughout the station.
Staff talked about the important accessibility features such as tactile ground surface indicators, signage, assistance points, platform layouts, and station amenities. We were shown the locations of (accessible) toilets, exits, lifts, and other key facilities, helping participants gain greater confidence in navigating the station safely and independently.
The following links provide more detailed information on Traveller’s Aid services including Connection Assistance, Travel Companion services as well as pick up and drop off taxi/Uber services to the Airport:
It was inspiring to see the thought and planning that has gone into creating a more accessible public transport system.
Metro Trains' commitment to accessibility and inclusion, ensures that people who are blind or vision impaired can travel with greater confidence and independence.
The tour provided valuable insights and left participants feeling more empowered to use the rail network with confidence. We would like to thank both Travellers Aid and the Metro Trains team for their warm welcome, professionalism, and dedication to supporting travellers of all abilities.
We would also like to acknowledge and thank the City of Melbourne for the Community Grant which made this event possible.
